Privacy Policy

Last Updated: June 12, 2025

1. Introduction

Welcome to Lotus Computers’ Privacy Policy. This Privacy Policy explains how Lotus Computers (“Lotus Computers”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website lotuscomputers.com.au (the “Website”), purchase our products, use our services, or interact with us in any way.

We respect your privacy and are committed to protecting your personal information. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

By accessing or using our Website and services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Compliance with Australian Privacy Laws

This Privacy Policy has been developed in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to complying with our obligations under these laws and principles.

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, title, date of birth
• Contact Information: Email address, telephone number, physical address, shipping and billing addresses
• Financial Information: Payment details, credit card information, billing address
• Order Information: Products purchased, order history, warranty information, return requests
• Technical Information: IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website
• Profile Information: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
• Usage Information: Information about how you use our Website, products, and services
• Marketing and Communications Information: Your preferences in receiving marketing from us and our third parties and your communication preferences

3.2 How We Collect Your Personal Information

We collect personal information through:

• Direct interactions when you:
  • Create an account on our Website
  • Place an order for our products
  • Subscribe to our newsletter for promotions and coupons
  • Register for warranty services
  • Request product support or repairs
  • Request marketing materials
  • Enter a competition, promotion, or survey
  • Submit a review
  • Contact us
• Automated technologies or interactions when you:
  • Browse our Website (through cookies and similar technologies)
  • Track your order
  • Access our knowledge base
• Third parties, including:
  • Payment processors (PayPal, credit card providers)
  • Delivery and shipping providers
  • Analytics providers
  • Advertising networks
  • Search information providers

4. How We Use Your Personal Information

We use your personal information for the following purposes:

• To register you as a new customer
• To process and deliver your orders, including:
  • Managing payments, fees, and charges
  • Collecting and recovering money owed to us
  • Arranging for delivery of products
  • Providing warranty services
• To manage our relationship with you, including:
  • Notifying you about changes to our terms or Privacy Policy
  • Asking you to leave a review or take a survey
  • Processing returns and refunds
  • Responding to your inquiries and support requests
• To administer and protect our business and the Website
• To deliver relevant content and advertisements to you, including our newsletter with $10 discount offers
• To use data analytics to improve our Website, products/services, marketing, customer relationships, and experiences
• To make suggestions and recommendations to you about goods or services that may be of interest to you, such as refurbished computers and accessories

5. Legal Basis for Processing

Under the Privacy Act 1988 and the APPs, we will only process your personal information when:

• We have your consent
• We need to perform a contract we are about to enter into or have entered into with you
• It is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• We need to comply with a legal or regulatory obligation

6. Disclosure of Your Personal Information

We may share your personal information with:

6.1 Internal Third Parties

• Other companies in the Lotus Computers Group acting as joint controllers or processors

6.2 External Third Parties

• Service providers who provide IT and system administration services
• Payment processing providers (PayPal, credit card processors)
• Shipping and delivery providers for order fulfillment
• Professional advisers including lawyers, bankers, auditors, and insurers
• Regulators and other authorities who require reporting of processing activities in certain circumstances
• Marketing agencies and advertising partners
• Analytics and search engine providers that assist us in the improvement and optimization of our Website

6.3 Third Parties to Whom We May Choose to Sell, Transfer, or Merge

If Lotus Computers is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy.

7. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure of your personal information
• The purposes for which we process your personal information and whether we can achieve those purposes through other means
• The applicable legal requirements, including warranty periods and consumer law requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Your Legal Rights

Under the Privacy Act 1988 and the APPs, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of your personal information
• Erasure: Request erasure of your personal information
• Object: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information
• Transfer: Request the transfer of your personal information
• Withdraw consent: Withdraw consent at any time where we are relying on consent to process your personal information

If you wish to exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

10. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and allows us to improve our site.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the operation of our Website, such as those that enable you to log into secure areas or use a shopping cart
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Website
• Functionality Cookies: Used to recognize you when you return to our Website, such as remembering your login details or preferences
• Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests

10.2 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

11. Cross-Border Disclosures

We may disclose your personal information to entities located outside of Australia, including to:

• Cloud service providers
• Marketing and advertising partners
• IT service providers
• Payment processors

When we disclose your personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your personal information.

12. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe we may have collected personal information about your child, please contact us so that we can delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing a new version on our Website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to this Privacy Policy by email.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: privacy@lotuscomputers.com.au
• General Inquiries: info@lotuscomputers.com.au
• Mail: Privacy Officer, Lotus Computers, 81-83 Campbell Street, Surry Hills, NSW 2010, Australia
• Phone: +61 0468 469 585

15. Complaints

If you believe that we have breached the APPs or mishandled your personal information, you can lodge a complaint with us by contacting our Privacy Officer using the contact details above.

We will respond to your complaint within 30 days and provide you with information about how we will handle it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au