Lotus Computers Australia maintains the belief that purchasing refurbished electronics should never require customers to sacrifice quality or reliability. Our company has created a transparent quality assurance process which includes a 12-point certification system and standardized grading system to provide total assurance to our customers.

Our quality system consists of two parts which include a 12-point certification process and a standardized grading system. Our quality control system provides both strict performance standards and transparent cosmetic condition information for every product we sell.

Our facility performs electrical certification testing on every device before issuing an electrical safety certificate for sale. The testing process verifies product functionality while confirming that the product meets all Australian safety standards.

Our product grading system avoids the ambiguous terms used by other retailers because it establishes clear and consistent standards for customer purchasing decisions.

The grading system at our company provides complete transparency about your purchase expectations whether you select a Premium device or Grade C option.

Our Certification Process (12-Point System)

The 12-point certification process at our facility performs complete product verification for functionality and safety and reliability assessment. The testing process exceeds industry norms to guarantee certified refurbished products operate as required.

1. Initial Assessment and Inspection

The inspection starts with visual examinations by technicians who document external damage and verify product serial numbers and authentication status. The first evaluation helps establish whether a product should enter the refurbishment process or it needs to be reserved for parts recovery.

2. Diagnostic Testing

The diagnostic process includes complete hardware testing to confirm all system components operate properly. The testing procedure examines CPU functionality together with GPU performance and memory capacity and storage elements and Wi-Fi and Bluetooth connectivity along with audio and video functionality. The electrical certification process at our facility makes sure that all products conform to the safety regulations of Australia.

3. Professional Cleaning and Sanitization

The cleaning procedure for products includes non-abrasive and anti-static solutions for complete sanitization. The team uses compressed air for dust removal from internal components before sanitizing every surface with hospital-grade disinfectants. Specialized cleaning solutions are used to clean keyboards as well as input devices and screens.

4. Component Verification and Replacement

The technicians verify all internal components against manufacturer specifications before replacing any substandard or failing parts with genuine components. The replacement of batteries takes place when they fail to meet our health standards and screen tests identify dead pixels and display problems. The storage media undergoes secure data wiping procedures.

5. Software Restoration

The process involves operating system installation followed by firmware update to current versions and driver installation for all necessary components. Secure data wiping protocols erase all previous user data before the system reaches peak performance levels.

6. Functional Testing

The burn-in testing procedure subjects products to different load conditions for at least 24 hours to guarantee system stability. Battery testing for eligible devices runs simultaneously with keyboard and input device verification and camera and microphone and speaker and audio output examinations.

7. Quality Control Inspection

A separate technician performs a second inspection to confirm that all testing outcomes match the previous results. The testing includes multiple cosmetic inspections conducted under different lighting conditions while comparing results to grading criteria to verify proper classification standards.

Product Grading System

The grading system provided by our company helps buyers understand what condition to expect when making a purchase. All products (except Parts Only) carry a warranty guarantee while the cosmetic condition levels are represented by each grade.

Brand New

Products arrive in sealed boxes with manufacturer warranty coverage
The packaging shows its original condition with complete accessory sets
The product remains unopened and the factory testing has been the only usage.
The packaging materials including stickers and protective films remain intact.
The product shows no indication of being handled or owned by anyone else.
Full manufacturer warranty coverage
The latest product models include current software and firmware updates.
The device appears new without any blemishes or marks on its appearance.
The battery retains 100% of its original capacity (only for devices that support battery testing)Brand New products provide a brand new purchase experience at prices that often match or beat what major retailers offer. Customers who need absolute assurance of an unaltered device should choose these items.

Open Box

The products have been opened lightly yet they remain in pristine condition.
The original packaging may display slight evidence of being handled.
All original accessories, manuals, and warranty cards included
Full manufacturer warranty coverage
The product shows no evidence of previous use.
Perfect screen condition with no marks or blemishes
All protective films that were originally attached to the device have been taken off.
Battery may have undergone minimal charging cycles (for applicable devices)
All components operate as intended by the manufacturer.
All components function exactly as intended by the manufacturerOpen Box items represent an excellent value, offering essentially new products at a discounted price simply because the box has been opened. Our refurbishment testing procedures are implemented on these items to verify their flawless operation.

Premium (Like New)

Indistinguishable from new with flawless appearance
May come in premium Lotus Computers packaging
All essential accessories included
No visible signs of previous use
The display remains in excellent condition with no signs of damage or flaws.
Battery health exceeds 95% of original capacity (for applicable devices)
All components function perfectly with no issues
May have been professionally restored to like-new condition
Thoroughly cleaned and sanitizedOur Premium grade represents the highest quality in refurbished electronics. The Premium grade of refurbished products offers the best possible refurbished quality while saving customers money compared to buying new products.

Grade A (Excellent)

Minimal signs of previous use
Excellent overall cosmetic condition
The products display very faint marks which require close observation to see them.
The screen displays a perfect or near-perfect state without any visible blemishes.
All components function perfectly
The battery retains at least 90% of its original capacity (for applicable devices).
All essential accessories included
May come in Lotus Computers packaging
The products have received complete sanitation and cleaning procedures.
Grade A products represent an excellent balance of quality and value, offering near-new performance and appearance at a significantly reduced price compared to brand new items.

Grade B (Good)

Light cosmetic wear from normal use
The casing exhibits noticeable scratches and scuffs yet remains fully functional.
The screen operates without issues even though it shows slight marks which remain invisible when using the device normally.
All components and features work properly
Battery health at least 85% of original capacity (for applicable devices)
Essential accessories included
Thoroughly cleaned and sanitized
The products show minor signs of prior usage which include small wear on the keyboard.
Budget-conscious customers will find this product to be an excellent value choiceGrade B products offer a great value option for budget-conscious buyers who prioritize functionality over perfect appearance.

Grade C (Acceptable)

Noticeable cosmetic wear with visible scratches or marks
The product remains fully operational while all fundamental characteristics continue to work correctly.
The display exhibits slight flaws which become visible when operating the device although they do not hinder operation.
Signs of previous use such as visible keyboard wear or case scuffs
Battery health at least 80% of original capacity (for applicable devices)
Basic accessories included
Thoroughly cleaned and sanitized
May have minor cosmetic imperfections like small dents or scratches
Our most affordable option for budget-conscious buyersGrade C products represent the most affordable choice for those who want functional devices without considering aesthetic value. These budget-friendly products provide exceptional value to customers who need backup devices or budget-friendly options.

Parts Only

Non-functional devices sold exclusively for spare parts
May have significant cosmetic damage or functional issues
Not tested for full functionality
Sold as-is with no warranty or return options
May be missing components or accessories
No guarantee of working condition
Perfect for repair technicians or DIY enthusiasts
Helps extend the life of other electronics
Reduces electronic waste through parts recyclingParts Only items serve as an excellent choice for repair technicians as well as DIY enthusiasts and anyone who needs replacement components for existing devices. The items work best for extending electronics lifespan while minimizing waste through recycling.

Frequently Asked Questions

The process of electrical safety evaluation is done on refurbished products through which method?

The testing process results in an electrical safety certificate for every refurbished product. All electrical components are tested by our technicians who replace substandard components before they ensure the device meets Australian safety regulations. Our electronic devices must achieve RCM certification for proving their compliance with Australian regulations.

What distinguishes Grade A from Premium products?

The functionality of Premium products equals new items perfectly because they show no signs of previous use. The Grade A products contain small cosmetic flaws which become visible only through close observation. The certification standards for all products remain identical.

Are refurbished products backed by warranty coverage?

The warranty applies to all certified refurbished products except Parts Only products. The warranty duration for Premium items extends to 12 months but Grade A products receive 6 months of warranty protection and Grade B products get 3 months of warranty protection and Grade C products have a 30-day warranty for essential functionality.

The replacement of batteries occurs in refurbished laptops and mobile devices.

Our team performs battery tests to replace batteries that do not meet our established health standards. The batteries in Premium products need to have a minimum capacity of 95% of the original level. The battery health standards for Grade A products exceed 90% of original capacity while Grade B products meet 85% and Grade C products achieve 80% of original capacity.

What measures does your company implement for data security on refurbished devices?

We take data security seriously. Storage media undergo secure data wiping procedures which meet or exceed Department of Defense standards. The device wiping procedure removes every trace of previous user data from our sold devices.

The return policy allows customers to exchange products that do not meet their expectations about the condition.

The grading system comes with a complete warranty from our company. The 14-day return period allows customers to exchange a product that does not match the described grade for either a replacement or refund. The Parts Only items fall under this exclusion because they have a strict as-is condition.

Warranty Information

We take pride in our certified refurbished products that undergo rigorous testing and verification. To demonstrate our confidence in their quality, we offer grade-specific warranties on all functional products. Please refer to our Warranty Policy for complete details on product warranties.

Disclaimer:- This product condition guide is provided by Lotus Computers Australia to help customers understand our grading system and certification process. For specific questions about product conditions or our certification procedures, please contact our customer service team.

Product Certification and Grading System